Social Media Management, Content Creation & Brand Strategy

Your brand has a story. Let's make people care.

I uncover what makes your business worth talking about, build the strategy around it, and create social content that turns attention into customers.

Brand strategy. On-site content production. Social media management.

For hospitality, lifestyle, and service-driven brands.

Austin-based

Haley Richers laughing and filming on her phone in a garden, wearing an orange-red textured shirt, with trees behind her
Haley Richers
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60% OF TICKETS · ONE REEL.
  • 60% of tickets from one Reel.
  • +298% organic at Millie's.
  • 41.7M views, mostly organic.
  • 10K followers in six months.
The Haley Richers approach

Pretty posts don't fill tables or sell products. People do.

The regular who never misses Friday. The customer who tells everyone about your product. The person who walks through your door because something made them curious.

That's where good social starts.

I get to know your business, uncover what people already love about it, and turn those real moments into a recognizable brand and content people actually connect with.

The result: a social presence that feels like your business, not a marketing template.

01

Discover what makes you different.

02

Build a brand people recognize and love.

03

Create content that gets people through the door.

Who we work with

A good fit looks like this.

01

Places people go

  1. Restaurants, bars, and hospitality groups
  2. Hotels and boutique accommodations
  3. Med spas and dermatology practices
  4. Wellness and fitness studios
  5. Retail and brick-and-mortar businesses
  6. Experiential businesses
02

Professionals people follow

  1. Founders and entrepreneurs
  2. Experts and consultants
  3. Creators and personal brands
  4. Real estate professionals

The best partnerships are built on collaboration, trust, and a willingness to invest in good marketing. If that sounds like how you want to work, you're in the right place.

The work

Real brands. Real stories. Real results.

Statement of results

The receipts.

41.7M

Instagram views for a women's health founder, about 94% organic (Jul 2025 – Mar 2026)

60%

of concert tickets from one organic Reel at The Bullpen

+298%

organic engagement at Millie's Nantucket

Figures from past client platforms for work Haley led, during the dates shown. They are the client's reported results — not an independent audit.

REEL · The Bullpen Summer Concert

Hospitality | Events | Entertainment

The Bullpen

Washington, DC

The challenge
Drive consistent traffic to an iconic DC parking lot bar beyond Nationals game nights by making concerts and special events destinations in their own right.
The strategy
Sell the experience, not just the event. Tap into the energy of live music, summer nights, country music, and the unmistakable atmosphere of an iconic downtown DC gathering spot.
The execution
Captured organic B-roll and transformed simple footage into an emotionally driven concert reel, pairing compelling visuals with Eli Young Band's music to help audiences imagine themselves at the show.
The results
  • 60% of concert tickets sold directly from one organic reel.
  • 4,000+ shares on the Eli Young Band reel.
  • 10,000 organic followers gained in six months.
  • Concerts and special events consistently drove at-capacity attendance.
REEL · Millie's at The Rotary · 40K views

Hospitality | Multi-Location Marketing

Millie's

Nantucket + DC

The challenge
Build awareness and drive traffic to Millie's second Nantucket location, a smaller, more convenient outpost that lacked the destination appeal of its original flagship location.
The strategy
Make convenience the selling point. Show audiences exactly where the new location was, how easy it was to get there, and why they should be excited to have Millie's closer to town.
The execution
Created a straightforward, B-roll-driven video featuring recognizable local landmarks, clear on-screen messaging, and the new location's address. The content positioned the new restaurant as an easy, exciting addition to the Nantucket experience.
The results
The video gained significant organic traction, generating awareness and excitement around the new location while making it easy for locals and visitors to find it.
Instagram Insights

Personal Brand | Health & Wellness | App Launch

A women's health founder

Instagram · Jul 2025 – Mar 2026

The challenge
Build momentum for a first-time app launch by growing a qualified waitlist in a short window, leveraging an existing membership and the founder's personal brand.
The strategy
Use organic social as a customer acquisition engine. Develop highly targeted content that spoke directly to the founder's ideal audience, pairing authentic education with strong hooks and a clear conversion path.
The execution
Established a high-volume content cadence, tested creative concepts and messaging, and integrated ManyChat automation to convert social engagement into waitlist sign-ups.
The results
  • 1,000-person app waitlist built ahead of launch.
  • 41.7 million views, about 94% organic.
  • 30,000 new followers in under three months.
Facebook Insights

Personal Brand | Interior Design | Digital Products

Interior Designer

The challenge
Accelerate personal brand growth, cross the 100,000-follower milestone, and build an engaged audience ahead of a digital product launch.
The strategy
Leverage educational, niche-specific content to establish authority, expand reach, and turn audience interest into demand for a paid digital resource.
The execution
Developed and tested organic content centered on interior design expertise, using audience-focused education to build momentum for the launch of a comprehensive cabinetry e-book.
The results
  • 10,000 new followers in three months.
  • Crossed 100,000 followers.
  • Generated $5,000 in e-book sales in the first week.
Instagram Insights

Personal Brand | B2B Marketing | Entrepreneurship

Digital Marketer

Last 30 days

The challenge
Connect the founder's personal brand to her digital marketing business while educating coaches on the value of digital marketing and inspiring them to grow as entrepreneurs.
The strategy
Prioritize high-volume creative testing to identify what resonates. Use audience insights and performance data to continuously refine content, messaging, and positioning.
The execution
Implemented a high-volume organic content strategy built around strong hooks, educational storytelling, and iterative creative testing. Continuously doubled down on the formats and topics generating the strongest engagement.
The results
  • 504,600+ views in 30 days.
  • 108% increase in views.
  • 26,267 followers.
  • 370 net new followers in the reporting period.
Ways to work together

Three ways to work together

01 · Done for you.

The Full Build

We handle the whole thing.

Full-service social media partnership.

What you receive

  • Brand discovery and social media audit
  • Social media strategy
  • Content calendar
  • Creative direction
  • On-site content production
  • Photography and videography
  • Edited Reels, carousels, and captions
  • Social media publishing and management
  • Performance reporting
  • Paid social advertising management as an additional service (ad spend separate)

Who it's for

Businesses that want a dedicated partner to manage their social media presence from strategy through execution.

Engagement: 6-month minimum

Let's start building
02 · Done with you.

The Blueprint

We build the plan.

Strategic consulting and brand development. A standalone engagement — not a lighter version of The Full Build.

What you receive

  • Brand discovery
  • Social media audit
  • Brand positioning
  • Messaging and brand voice
  • Content pillars
  • Content strategy
  • Creative direction
  • Content calendar
  • Shot lists and production guidelines
  • 90-day content roadmap
  • Editing of your footage available for an additional fee

Who it's for

Businesses with an internal team or existing content resources that need strategic direction.

Engagement: 6-month minimum

Let's start building
03 · Content production.

Shoot Day

We make the content.

On-location creative production.

What you receive

  • Pre-production planning
  • Creative direction
  • Shot lists
  • On-site filming
  • Photography
  • Short-form video production
  • Edited Reels and carousels
  • Organized content assets ready to publish

Who it's for

Businesses that have a strategy but need professional, consistent content.

Engagement: One-time project
Production time and content volume: A 4-hour shoot that delivers 25 edited videos, 30 socially native photos, and the raw footage

Ask about a 3-shoot pack at a discounted rate.

Let's start building
At a glanceThe Full BuildThe BlueprintShoot Day
What it isDone for you.Done with you.Content production.
The promiseWe handle the whole thing.We build the plan.We make the content.
Who it's forA dedicated partner from strategy through executionTeams that need the planBrands that have a strategy and need the content
Engagement6-month minimum6-month minimumOne-time project
How it works

Three steps.

01 · Discovery

We get in the room.

I learn your business, your customers, your goals, and what makes you different.

02 · Strategy

We build the plan.

I develop your positioning, messaging, creative direction, and content strategy.

03 · Execution

We bring it to life.

I produce, edit, publish, and optimize content that reflects your brand and supports your business goals.

Your engagement may include all three steps or just the ones you need.

About

Meet Haley. Your person behind the plan.

Haley Richers standing with her arms crossed, wearing an orange-red textured shirt, against a gray wall
Name
Haley Richers
Role
Social media strategist and creative director
Base
Austin, TX

I'm a social media strategist, creative director, and former Director of Marketing with 15 years of experience building brands and bringing people through the door.

I've worked across hospitality, lifestyle, personal brands, and consumer businesses, including leading marketing for a $60M restaurant group.

I understand what happens behind the scenes of a business because I've been there.

I don't just want to know what you want to post. I want to understand what you're selling, who you're trying to reach, what makes people come back, and how we can translate that into content.

Based in Austin, Texas. Happy to get out from behind the screen.

Available for on-site content production and creative partnerships throughout Austin and surrounding areas, with remote strategy and management available for clients elsewhere.

Personal detailBefore this, I owned a yoga studio. That's where I fell for social media, and where I learned how hard it is to turn posts into people walking through your door.

Founder-led.Personally involved.Strategically invested.
FAQ

Questions on file

A Full Build partnership covers brand discovery and a social media audit, social strategy, a content calendar, creative direction, on-site content production, photography and videography, edited Reels, carousels with basic design, and captions, publishing and management, and performance reporting. Paid social advertising management is available as an add-on.

I manage Instagram, TikTok, YouTube, and YouTube Shorts.

Yes. I'm willing to travel, but I'm intentionally based in Austin.

Yes. I create social-first photo and video, made for the feed.

No. We can start from scratch.

Yes. I manage paid social advertising, and I recommend planning organic and paid together — not in separate silos.

With The Full Build, I film, edit, and post. With The Blueprint, you get the strategy and either film and post it yourself, or film it and send it to me to edit for an additional fee.

Engagements start at $2,500 and scale from there.

The Full Build and The Blueprint have a 6-month minimum. Shoot Day has no minimum, and a 3-shoot pack is available at a slightly discounted rate.

I'll reach out to schedule a discovery call, or send you a link to book one.

Let's start building

Tell me about your brand.

I personally review every inquiry and will reach out if we're a good fit.

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